Organization
Patient satisfaction
THL's national patient-feedback survey, combined from two survey rounds (2016/2018 and 2020/2022 - the questionnaire was revised in between). Five dimensions are comparable across both rounds; the dashed line shows the first measurement, the filled shape the latest. The scale starts at 3.5 (not zero) so differences between dimensions are visible.NSI indexRegion (Pohjois-Karjala) 62.3 · Nationally 66.2
89.3/100↑ +1.1Digital servicesRegion (Pohjois-Karjala) 3.8 · Nationally 3.7
3.8/5↓ -0.3First measurementLatest measurementNational average (latest)